Cisco Agent Desktop 8 5 Windows 10

If you want support information for the cisco agent desktop 10 5 documentation it may be.

Cisco agent desktop 8 5 windows 10.

Cti os agent desktop user guide for cisco unified icm contact center enterprise hosted. In the process of our upgrade we had to do a quick upgrade of uccx to 9 02 from 9 01 to be eligible to go the rest of. You can view a listing of available contact center offerings that best meet your specific needs. So we recently had the joys of upgrading our cisco voice setup to version 11 including our unified contact center express uccx system.

The cisco agent desktop has been retired and is no longer supported. Cisco agent desktop for cisco unified contact center enterprise 8 5. Cisco agent desktop is a microsoft windows based client application that gives agents a full featured user interface for managing their calls and work state directly from their desktops using supported cisco unified ip phones or the. November 3 2016 by jim jones no comments.

Cisco agent desktop and cisco finesse are not supported at the same time for web chat and email features. Web conferencing online meeting cloud calling and equipment. Cisco agent desktop retirement notification. Once i changed the agent and supervisor required the same i was able to run both without issue.

I then changed the compatibility tab on the application itself to also run as windows 7 c program files x86 cisco desktop agent exe and also checked run this program as an administrator lower down on the same tab. You can view a listing of available null offerings that best meet your specific needs. Integrated browser so that popup windows are displayed either as a new tab in the integrated browser or as a regular internet explorer popup window. Cisco webex is the leading enterprise solution for video conferencing webinars and screen sharing.

Upgrading cisco agent desktop on windows 10. If you want support information for the cisco agent desktop documentation it may be. Advanced license is required. Socialminer 10 6 1 and 10 6 2 support cisco agent desktop based single session web chat and agent email and finesse based multisession web chat and email.

Cisco agent desktop 10 5 retirement notification. Cisco desktop administrator user guide for cisco unified contact center express release 10 5 pdf 4 mb cisco finesse agent and supervisor desktop user guide for cisco unified contact center express release 10 5 1 cisco ip phone agent quick start guide for cisco unified contact center express release 10 5 pdf 228 kb cisco ip phone.